Advance Systems (company number 225199) is committed to protecting the privacy of our clients and users of our Website. We want to provide a safe and secure user experience. We will ensure that the information you submit to us, or which we collect, via various channels (including our website, through written correspondence (including e-mail)) is only used for the purposes set out in this policy.
1. Online Privacy Practices
This website (https://advancesystems.ie), (“the Site”) is operated by Advanced Systems, a company registered in, Ireland company registration number 225199, whose registered office is located at Unit 4L, The Square Industrial Complex, Tallaght, Dublin 24.
We are keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from the products and services (“the Services”) that we may provide to you.
2. The Information we collect:
In some areas of our website (“the Site”), we ask you to register and thereby provide personal information. When you do so, we ask you to give us your name, email address, company or affiliation, and other personal information for the purpose of supplying the Services to you.
We collect statistical information about browsing actions and patterns in order to improve our products, and to personalise and improve the Site’s user experience. This includes aggregated statistical information, which does not identify you.
We also collect statistical information about browsing actions and patterns which can be associated with specific users, including the pages on the website that you visit and the functionality of the services of which you make use.
We don’t collect information on the content of any documents that you create or generate through the Site (such as Excel reports, pdf reports, etc).
3. How we use your Personal Information
The information you provide will be kept confidential. We will hold, use and disclose your personal information for our legitimate business purposes including:
- to identify you and authenticate your use when you visit the Site;
- to provide our Services to you as a user of the Site, including enhancing your user experience;
- to provide you with newsletters, special offers, information of relevant content or features of the Site to help you make the most of our Services and for related marketing purposes. We will only do so if you have submitted your contact details to us for these purposes or otherwise provided your consent;
- to notify you about changes to our service and/or the Site;
- to advise you of news and industry updates, events, promotions and competitions;
- to fulfill contractual obligations with our clients;
- to provide further services to you by sharing your personal information within our Group of companies as well as trusted third parties. Further details about this are set out in the separate section below on Sharing your Personal Information; and
- to release personal information to regulatory or law enforcement agencies, if we are required or permitted to do so.
On each occasion that we send you a newsletter or marketing information, you will be given the choice to opt-out.
4. The Legal Basis for Processing your Personal Information
Under GDPR, the main grounds that we rely upon in order to process personal information of our users are the following:
(a) Necessary for entering into, or performing, a contract – in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;
(b) Necessary for the purposes of legitimate interests – either we, or a third party, will need to process your personal data for the purposes of our (or a third party’s) legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner
(c) Consent – in some circumstances, we may ask for your consent to process your personal data in a particular way.
5. How we share your Personal Information
In certain circumstances we will share your personal information with other parties.
Details of those parties can be provided on request.
Transfer of Information outside the EEA
Under the General Data Protection Regulation, we are required to tell you if we transfer or intend to transfer information which we hold on you to countries outside the European Economic Area (“EEA”).
We currently do not transfer such information outside the EEA in the following circumstances.
Trusted Third Parties
We will only share your personal information with trusted third parties where we have retained them to provide services that you have requested or for our legitimate business purposes, such as IT or professional support services
Regulatory and Law Enforcement Agencies
As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.
New Business Owners
If we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners of the business or company and their advisors. If this happens, we will notify you of such event.
How long we will hold your information
In particular, we will store certain categories of your personal information for the following periods of time:
|Category of Personal Data||Storage time period|
|Analytics data||2 years|
|CRM data- prospect data||2 years|
|CRM data- Support Call data||2 years after contract expiration|
We respect your information and have put in place measures to ensure the security of the information we collect and store about you. We are committed to protecting your personal data from unauthorised disclosure and/or access including through the use of network and database security measures (though these cannot always guarantee the security of any data which is collected and stored).
7. Your rights on the information we hold about you
You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request.
Right of Access
You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.
Right of Correction or Completion
If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed. You can let us know by contacting us.
Right of Erasure
In certain circumstances, you have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
Right to object to or restrict processing
In certain circumstances, you have the right to object to our processing of your personal information by contacting us. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests. You also have the right to object to use of your personal information for direct marketing purposes.
You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
Right of Data Portability
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
You can ask us to transmit that information to you or directly to a third party organisation. The above right exists only in respect of personal information that:
- you have provided to us previously; and
- is processed by us using automated means.
While we are happy for such requests to be made, we are not able to guarantee technical compatibility with a third party organisation’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.
To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
You can exercise any of the above rights by contacting us using any of the methods in the Contact Us Form
Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any request for the exercise of your rights.
If you are unhappy about our use of your personal information, you can contact us using the details in the Contact Us Form. You are also entitled to lodge a complaint with the Office of the Data Protection Commissioner using any of the below contact methods:
Phone +353 (0761) 104 800 | LoCall 1890 25 22 31
Fax +353 57 868 4757
Post: Office of the Data Protection Commissioner
Canal House, Station Road, Portarlington
Co. Laois, R32 AP23, Ireland.
If you live or work outside of Ireland or you have a complaint concerning our activities outside of Ireland, you may prefer to lodge a complaint with a different supervisory authority. A list of all supervisory authorities in the EEA can be found here – http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
9. Internet based transfers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site via third-party networks; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
11. Contact Us for Further Information on Data Protection and Personal Privacy
If you have any enquiries or if you would like to contact us about our processing of your personal information, including to exercise your rights as outlined above, please contact us centrally by any of the methods below.
When you contact us, we will ask you to verify your identity.
Contact name: Pierce Ivory
Post: Advance Systems
The Square Industrial Complex