Workplace dynamics is forever changing. To stay current in the progressions, mobile workforce scheduling software is a must-have. You may be considering your current situation with your mobile employees now. How are you managing them?
Whatever method you use, the primary goal should be focusing on the return on investment in this type of a system. Are you allowing workers to bring their own devices for mobile scheduling? Does that fit in line with your other business goals for the year? Find out how it can.
The Mobile Workforce is Growing
The International Data Corporation estimates that the mobile workforce is going to reach over 105 million employees by the year 2020. While the premise is a good one, there are challenges for leaders that come along with it including:
- Keeping up with superior customer service
- Staying in touch with mobile employees
- Tracking employee activities
- Maintaining profits
- Managing time
For the growing mobile workforce to remain active, it’s essential to have the right tools. That’s the only way you are going to be able to solve the challenges associated with the new processes of running a business with mobile employees.
Mobile Workforce Solutions
The answers for managing workers that are mobile is going to affect your entire workplace. Companies that send out workers to assist customers in the field will have to be able to access a scheduling system so that they can keep track of upcoming appointments.
Besides checking appointment times and locations, a mobile workforce scheduling software can also provide:
- Reports
- Invoices
- Location of workers for dispatch
- Real-time tracking of vehicles
- Scheduled alerts
- Sending messages
As a business owner or manager, your focus should be on providing the best customer service possible. A balance comes with the features offered with mobile scheduling software. When adequately implanted into your company, it will keep you up-to-date with today’s technological advancements so that you can meet and exceed what the competition can provide.
The costs you pay upfront for this type of improvement is going to bring high returns for your business as you continue to use it in the years ahead. Adjustments will be made throughout the entire company as you implement it and upgrade your current processes into something more advanced. You will have the ability to manage workers that are out in the field just the same as if they were in the physical building.
You can operate the software on smartphones and tablets with the mobile application that is included. Then, you can have an open line of communication with your employees wherever they may be.
Mobile Technology Advantages
The benefits of mobile workforce scheduling for your company are plentiful. Some of them include:
Keeping workers involved in the scheduling processes. Employees want to know what kind of schedule they have coming up so that they can estimate their financial situation at home. They can see on the mobile software what they are expected to be working in the upcoming days and weeks. If they need more hours, they can make the requests necessary so that they have full control of their earning potential giving them greater peace of mind.
Employees are going to have to miss work from time to time. People get sick, and emergencies happen. With the software, when it happens, you can have instant access to a list of people that are available to cover the work that employee was supposed to do so that your customers aren’t waiting around for their services to complete.
Your employees are going to be manageable while they are moving. With their mobile devices, tablets, and smartphones on them, not only will you be able to communicate with them and see where they are, but they can streamline their duties. They can see maps to find routes of where they need to go, log hours worked, and cheque appointments for a more efficient workday.
The result is a higher level of customer service delivered by your employees. Increases in customer service mean boosts in revenue four your business.
Additional Features beyond Workforce Scheduling
Workforce scheduling software goes beyond just making a customer appointment. Depending on what version you select, it can collect data and offer a plethora of other uses. You can manage your employee’s sick time, paid time off, and vacations for instance
It gives you the ability to be confident that all shifts are covered at all times regardless of who isn’t working because of having vacation or time off. When schedule changes are made out in the field, you will get notifications that keep you in the know of what’s going on.
Workers can even put in requests for vacations or time off through their mobile devices. It’s a technology that isn’t going anywhere, and scheduling software features allow you to provide the highest level of worker efficiency and transparency along with complete customer satisfaction.
