Workforce Management for the Services Industry
Those in the Services industry face the challenge of keeping quality of services high, while keeping costs low. The key to meeting customer satisfaction lies in a skilled and diverse workforce.
Mitrefinch Workforce Management Software easily and efficiently manages your workforce, enabling you to improve service quality while keeping costs low.
Mitrefinch Workforce Management Software can help you:
- Ensure high quality is always delivered: Use the software to recruit, hire, and retain those with the experience and skill sets to provide exemplary service.
- Reduce costs: Cut down on costly administrative errors while also reducing overpayment, ending time abuses and minimising absenteeism.
- Put the focus on service: Automate scheduling, pay and employee requests so you can concentrate on what really matters: good service.
- Allocate skills: Improve customer satisfaction by ensuring that skilled staff are placed in the right areas.
- Improve forecasting: Accurately forecast workloads to ensure schedules complement business needs and productivity goals.
- Eliminate compliance issues: Ensure adherence to complex wage and hour legislation, reducing penalties and money spent on legal defence.
